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The
Canadian Life and Health Insurance Association
Freedom 55 Financial
is a division of London Life Insurance Company. London Life is a member
of The Canadian Life and Health Insurance Association (CLHIA), an industry
association. One of its services is to provide helpful information and
assistance to consumers about life and health insurance products and
services.
Consumer
Assistance Centre
The life and health insurance industry has operated a toll-free information
service about life and health insurance companies and their products
for over 30 years. The Consumer Assistance Centre is staffed by counsellors
with extensive experience and knowledge, and is available in English
and French (1-800-268-8099 English; 1-800-361-8070 French).
Consumer
Publications
The life and health insurance industry makes available practical consumer
guides on a wide range of life and health insurance products. These publications
contain useful information and advice on products, the kind of coverage
that is available, how to select and deal with an intermediary, and many
other practical tips. Available publications include:
- A Guide to Life
Insurance
- A Guide to Supplementary
Health Insurance
- Health Insurance
for Travellers: What you should know before leaving Canada
- Disability Insurance:
Where Will the Money Come From if You're Disabled?
- A Guide to Segrgated
Fund Contracts
Consumer
Code of Ethics
Since 1990, all life and health insurance companies that are members of
the Canadian Life and Health Insurance Association have undertaken to
adhere to the Consumer Code of Ethics as a condition of membership. This
Code focuses on fair treatment of consumers through a competitive marketplace,
clear and straightforward advertising, competent sales and services, and
respecting the privacy of consumers.
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