Client concerns

Committed to superior service

At Freedom 55 Financial, we're committed to providing you with superior service. If we haven't met your expectations in any way, please let us know and we'll do our best to satisfy you through our client satisfaction process.

If you have a concern, your first step should be to ask your Freedom 55 Financial and Quadrus financial security and investment representative to try to resolve it. If the matter is not resolved to your satisfaction, you can call us toll free at 1-877-566-5433. Your concern will be brought to the attention of the manager of your nearest Freedom 55 Financial centre office who will get in touch with you directly.

If you want to write to us

If you're still not completely satisfied, you may wish to contact our head office. A specialist will review the matter and try to resolve it - either directly with you or through your nearest financial centre. If the matter is not fully resolved to your satisfaction, we will either give you a written explanation of our position or offer you independent adjudication.

You can reach us at: