Contact us

Serving your needs across Canada.

Due to COVID-19, we are currently operating with reduced staff between the hours of 8:30 a.m. – 4:30 p.m. and are not currently accepting outside visitors. If you have an advisor, please contact them directly. If you don’t have an advisor and have a question, please call your local Financial Centre.

Committed to superior service

At Freedom 55 Financial, we're committed to providing you with superior service. If we haven't met your expectations in any way, please let us know and we'll do our best to satisfy you through our client satisfaction process.

Client concerns

  • If you have a concern, your first step should be to ask your Freedom 55 Financial and Quadrus financial security and investment representative to try to resolve it.
  • If the matter is not resolved to your satisfaction, you can call us toll free at 1-877-566-5433. Your concern will be brought to the attention of the manager of your nearest Freedom 55 Financial centre office, who will get in touch with you directly.
  • If you're still not completely satisfied, you may wish to contact our head office. A specialist will review the matter and try to resolve it – either directly with you or through your nearest financial centre. If the matter is not fully resolved to your satisfaction, we will either give you a written explanation of our position or offer you independent adjudication.

    You can reach us by email

    Or Write:
    Ombudsman, London Life
    255 Dufferin Avenue
    London, Ontario N6A 4K1

    Fax: 519-435-7679

Plan for freedom today

Freedom 55 Financial security advisors are with you every step of the way. Not only will they guide you through the financial security planning process by focusing on your personal needs and goals, they’ll help you understand your options so you can make smart choices. And as your needs change, your financial security plan can change, too. That’s true financial freedom.

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